Front Desk Associate/ Membership Sales

Posted 18 days ago

scenthound overland park ksLeawood (KS)

SENIORITY

Entry

SALARY

$15.00 to $19.00 per hour

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About the role

Benefits:

Free services for your dog
Bonus based on performance
Employee discounts
Free food & snacks
Opportunity for advancement

Perks and Benefits:

Competitive hourly base pay + tips ranges from $15.00 to $19.00 per hour based on experience level
Merit-based pay increases
Complimentary service membership for your pup!

Who We Are: Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you! NORTH STARWe remove barriers so that people can love and connect with their dogs every day. VALUESDog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position: The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business. This position requires:

Customer service experience (retail, restaurant, gym)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment
Experience Preferred
Who We Are Looking For:

We are searching for a confident multi tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc.

Tasks:

Drive membership sales through health and wellness education
Prioritize dog wellness and safety
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep Scenter on schedule
Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices
Cross-Train in other positions such as dog care and bathing

Skills and Abilities:

Effective communication with team members and dog parents
Assisting in leadership, coaching, mentorship
Assisting in the recruiting, hiring, and creating a happy and effective team

Problem-solving Attention to detail Time-management – ability to make an efficient schedule Computer/ technology proficiency Accountability; hold oneself and others to a high quality of services

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