Client Services Representative & Vet Assistant Relief

Posted 3 days ago

nvaBlack Diamond (WA)

Veterinary Assistants and Laboratory Animal Caretakers Veterinary Services

SENIORITY

Mid

SALARY

$21.50-$26.00 per hour

Apply

About the role

Job Description: Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands-on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients. The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude Client Services Responsibilities

Answer multi-line phone system in a friendly, professional manner
Schedule appointments and coordinate ambulatory veterinary services
Manage client communications via phone, email, and text messaging
Process invoices and payments
Perform data entry and maintain accurate medical records
Assist with client follow-up and appointment reminders
Complete general office and administrative tasks
Provide exceptional customer service to clients and referring partners Veterinary Assistant Responsibilities
Assist veterinarians with equine patient care, diagnostics, and treatments
Prepare and stock veterinary vehicles for daily appointments
Maintain inventory and supply levels
Safely handle and restrain horses during examinations, procedures, and emergencies
Assist with diagnostic testing, including radiography and laboratory procedures
Administer medications under veterinarian supervision
Clean, disinfect, and maintain trucks, equipment, and treatment areas
Sterilize and maintain surgical instruments and medical equipment
Support veterinarians during routine and emergency field calls Qualifications Required
Previous receptionist or customer service experience
Knowledge of basic horse care and the equine industry
Experienced horse handling skills, including: Trotting and lunging horses, safe handling of horses under sedation.
Strong written and verbal communication skills
Professional email, text, and client communication experience
Ability to work efficiently in a fast-paced, multi-doctor environment
Skilled in answering a multi-line phone system
Ability to follow instructions while also working independently
Basic computer proficiency and willingness to learn new software systems
Strong attention to detail, grammar, and spelling
Dependable transportation and valid Washington State driver's license
Ability to safely lift and carry at least 50 pounds
Must be at least 18 years of age
Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain
Works well as part of a team and maintains a positive, collaborative attitude

Physical Requirements:

Frequently walk, stand, bend, squat, and lift throughout the workday
Work safely around horses of varying temperaments
Perform physical tasks in outdoor environments and varying weather conditions
Meet the physical demands associated with ambulatory equine veterinary medicine
Frequently work in a bent, kneeling, or squatting position
Ability to lift and carry a minimum of 50 pounds safely Schedule
Full-time position; Monday-Friday schedule with hours varying based on practice needs
Participation in evening and weekend on-call rotations may be required What We're Looking For in The ideal candidate:
Enjoys working with horses and people
Remains calm and professional in high-pressure situations
Is dependable, organized, and goal-oriented
Embraces teamwork and collaboration
Provides outstanding service to clients and compassionate care to patients
Takes initiative and maintains a positive attitude
Is comfortable balancing office responsibilities with field work

Compensation & Benefits: The base hourly range for this position is $21.50-$26.00 per hour. Pay is determined by work location and additional factors including job-related skills, experience, education, and training.

Benefits include:

Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Paid holidays The range provided for this position reflects the minimum and maximum target pay for the role. Within the range, individual compensation is determined by experience, qualifications, skills, and relevant training. National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation. NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
All job opportunities and applications are hosted on our official careers site: careers.nva.com
There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.