Post-Production Associate Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #Merch Team at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology seeks a Post-Production Associate for our Operations team. Reporting to the Shipping Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers. This is a seasonal opportunity (starting in October and completing in January).
PRIMARY RESPONSIBILITIES:
A successful Post-Production Associate will: Take ownership and accountability for all safety and quality incidents within your area of responsibility. Be responsible for batch, domestic, and international shipping of customer orders. Communicate via email and Hub Spot with customer service and other departments to troubleshoot order issues. Create shipping and fulfillment transactions for returns to suppliers and vendors. Troubleshoot customer returns for wrong address, missed decoration, or cancellations. Assist with post and shipping functions as needed.
Requirements:
REQUIRED and PREFERRED QUALIFICATIONSHigh school diploma or equivalent 0-2 years of experience in shipping or production role Basic computer skills Positive and collaborative attitude Ability to follow written and verbal processes in English Proficiency in Microsoft Office; Net Suite, Hub Spot, Ship Hawk preferred Spanish bilingual a plus Must be able to understand and respond to safety instructions, emergency directions, work instructions, and supervisor communications sufficiently to perform the position safely and effectively. LOCATION5045 Ritter Road, Mechanicsburg, PA 17055 Onsite role located at our production facility 1st Shift 6 am to 2:30 pmINDUSTRYBusiness to Business eCommerce and Apparel Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.
