System Services Support Analyst
samprasoftMerrimack (NH)
System Services Support Analyst
Posted 7 days ago
samprasoftMerrimack (NH)
SENIORITY
Senior
About the role
Support Manager RoleThis Support role's responsibilities would include responding to incidents, handling installs of new software, automation, system upgrades, maintenance of CLIENT.Manager is looking for good background in Linux/Unix, Udeploy, Splunk and AWS.Must have skills: Linux/Unix UdeploySplunkAWS
Nice to Have:
If the candidate does not have Udeploy, but has a tradeoff, such as Jenkins that could work.
Job Description: The Expertise You Have:
- Experience managing technology environment stability and availability.
- Experience with DevOps and Site Reliability Engineering (SRE) practices and principles.
- Knowledge of basic networking (ping, traceroute, DNS)
- Experience with search and analytics engines (Splunk)
- Experience with Linux/UNIX operating systemsExperience with CI/CD pipelines and associated technologies
- Production support experience with financial systemsExperience with Agile development methodology is a plus.
- Experience and/or certification with Amazon Web Services is a plus.
- The Skills You Bring:
- Positive relationship management and facilitation skills
- Ability to provide and lead 24x7 Level 3 support activities for the production environments
- Strong problem solving and troubleshooting skills
- Understanding of financial services industry a plus
- Good communication (written and verbal) and social skills, including facing off to senior leaders in the business and technology organizations
- Scripting knowledge (i.e. Perl, Shell, Python)
- Familiarity with uDeploy and Splunk
The Team:
The PI-Web production support team is globally distributed primarily in NH, NC, and India. They are the primary oncall group responding to application and infrastructure incidents which comprise fidelity.com. PI-Web has a strong automation culture and has an attitude of "never manually do something twice". The team also executes and supports application installs outside of market hours. COVID Work Policy: Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic: Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences CLIENT provides for you.
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