Product Specialist I (Automations Developer), Mountlake Terrace, Wa
mindful support servicesMountlake Terrace (WA)
Product Specialist I (Automations Developer), Mountlake Terrace, Wa
Posted 6 days ago
mindful support servicesMountlake Terrace (WA)
SENIORITY
Senior
About the role
Product Specialist 1 – Automations Developer The Product Specialist 1 – Automations Developer will support, maintain, and enhance business-critical automations, integrations, and system workflows used across the Development Operations team. This role is responsible for monitoring existing automations, troubleshooting failures, implementing improvements, and building scalable technical solutions that reduce manual work and improve operational efficiency. This position reports to the Technical Program Manager and involves a hands-on mix of automation support, API integration work, SQL stored procedure development and maintenance, scripting, low-code automation development, and custom development within SaaS platforms such as CRM systems. This is a full-time, hybrid position based at the Mountlake Terrace Headquarters, with required travel to other company locations as needed.
Key Responsibilities
Automation & Solution Development:
Design, build, test, and improve automations that streamline manual processes and support scalable operational workflows.
Develop custom functionality and automations within SaaS tools, including CRM platforms and other operational systems used by Mindful Support Services.
Write and maintain scripts using Python, JavaScript, and PowerShell to support integrations, data processing, system administration, and process automation needs.
Systems Integration & Database Development:
Build and maintain API integrations between internal systems, SaaS tools, CRM platforms, databases, and other business-critical applications.
Create, modify, and manage SQL stored procedures, queries, and supporting database logic to enable reporting, data movement, and automation processes.
Maintain, monitor, and troubleshoot existing automations and integrations used by the DevOps team, ensuring workflows run reliably and issues are resolved promptly.
Business Analysis & Project Delivery:
Partner with internal stakeholders to gather requirements, identify automation opportunities, and translate business needs into technical solutions.
Support Project Managers and cross-functional teams in implementing system enhancements, automation projects, integrations, and related technical initiatives.
Communicate system changes, risks, timelines, and technical considerations clearly to technical and non-technical stakeholders.
Documentation, Testing & Operational Excellence:
Develop and maintain documentation, including SOPs, integration notes, workflow diagrams, and technical handoff materials for supported automations and systems. Practice safe and effective deployment of technical solutions through testing, validation, documentation, and post-release monitoring. The responsibilities described above are not intended to be a comprehensive list of all requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.
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