Remote Call Center Manager for Federal Programs
maximusBel Air (MD)
Remote Call Center Manager for Federal Programs
Posted 3 days ago
maximusBel Air (MD)
SENIORITY
Mid
About the role
Maximus is seeking a Call Center Manager to support the OPM - FEHB program. You will oversee daily call center operations, ensure performance metrics, and lead a remote team to meet quality and policy requirements.
You will monitor training needs, manage performance, and drive process improvements while ensuring compliance with applicable laws and ISO standards. Remote, US citizen, background check required. Position contingent on contract award.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.