Outpatient Business Office Trainer

Responsibilities: Design, coordinate, and facilitate a structured onboarding program for all new Outpatient Business Office employees. Develop role-specific learning paths that include classroom instruction, system training, job shadowing, and hands-on practice. Coordinate structured shadowing experiences with experienced staff members. Establish competency checkpoints throughout the onboarding period to validate knowledge and readiness for independent work. Conduct regular progress reviews with new hires and supervisors during the onboarding period. Maintain onboarding schedules, competency documentation, and training records. Develop and deliver ongoing education programs for existing staff. Communicate updates related to: Insurance payer requirementsCARC/RARC updates Regulatory and compliance requirements Organizational policies and procedures Train staff on workflow changes involving systems including: Meditech Thera Office Quadax Clearinghouse workflows Payment posting processes Coordinate refresher training sessions based on quality trends and operational initiatives. Support implementation of new software, technology, and process improvements. Develop and maintain specialized training programs for complex outpatient billing workflows.

Qualifications: Comprehensive understanding of the outpatient healthcare revenue cycle. Knowledge of insurance billing requirements including Medicare, Medicaid, commercial insurance, workers' compensation, PIP, Med Pay, and managed care. Understanding of denial management, payment posting, accounts receivable, credit balances, and appeals. Strong instructional design and adult learning principles. Excellent presentation and facilitation skills. Ability to simplify complex revenue cycle concepts into understandable learning content. Excellent written and verbal communication skills. Strong organizational and project management abilities. Ability to analyze quality data and identify educational opportunities. Proficiency with Microsoft Office applications. Experience with Meditech, Thera Office, Quadax, and healthcare billing software preferred.

Location: 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216

Hours: Monday - Friday, 40 hours per week Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs