Manager, Functional Transformation - ServiceNow HRSD
deloitteCharlotte (NC)
Manager, Functional Transformation - ServiceNow HRSD
Posted today
deloitteCharlotte (NC)
SENIORITY
Manager
About the role
Overview:
In this Manager role, you will lead ServiceNow HRSD design and implementation within Deloitte’s agile framework, guiding cross-functional teams through requirements, planning, and delivery. You will craft user journeys, oversee workshops and testing, and shape high-level HRSD architecture and deployment plans. You’ll drive delivery across multiple workstreams, mitigating risks and ensuring smooth go-live and stabilization. This role offers impact on HR transformation, cost efficiency, and an enhanced employee experience. Compensation / Benefits discretionary annual incentive program
Responsibilities:
Lead the design and implementation of ServiceNow HRSD solutions using Deloitte’s agile deployment methodology Collaborate with functional and technical teams to gather requirements, run sprint design sessions, and plan solutions for HRSD applications Develop implementation plans with milestones, scope, budget, and high-level solution architecture Create user journeys and user stories for Employee Service Portal, Knowledge Management, and Case Management Oversee solution delivery activities including workshops, testing, defect resolution, and deployment support Manage project workstreams by coordinating with stakeholders, tracking timelines, and identifying/diminishing delivery risks
Key requirements:
Bachelor's degree or equivalent experience 6+ years of experience implementing or optimizing ServiceNow solutions 2+ years of experience delivering at least one ServiceNow HRSD core module Ability to travel 0-50% Limited sponsorship may be available Independent working Strong written and verbal communication Attention to detail and quality ServiceNow HRSD Agile deployment methodology Requirements gathering and solution planning
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