Senior Manager of Account Management (Rent)

As the Senior Manager, Account Management, you will be responsible for leading a team of Account Managers and directly owning a portfolio of Flex’s most strategic partners. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across existing accounts Reporting to the Vice President of Account Management, you will play a critical role in translating account strategy into execution You will ensure partners are deeply engaged with Flex’s products, expanding their portfolios over time, and realizing increasing business value through adoption, integrations, and new growth initiatives Own and grow a portfolio of mid-market and enterprise accounts, with responsibility for renewals, upsells, cross-sells, and expansion revenue Develop and execute account plans that identify growth opportunities across new products, expanded portfolios, and deeper integrations Partner closely with Sales to ensure seamless handoffs, aligned account strategies, and consistent partner experiences Build and maintain strong, senior-level relationships within partner organizations, serving as a trusted advisor and primary point of contact post-sale Proactively identify partner needs, risks, and opportunities, ensuring timely escalation and resolution when necessary Drive executive business reviews and strategic planning conversations with key partners Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes Support hiring, onboarding, and ramping of new team members as the Account Management organization scales Foster a collaborative, high-performance, and inclusive team culture Track and manage key performance indicators related to retention, expansion pipeline, adoption, utilization, and partner health Maintain accurate forecasting and CRM hygiene to support revenue predictability and leadership reporting Use data and insights to inform account strategies, prioritize efforts, and continuously improve team performance Work closely with Product, Growth, Marketing, RevOps, and Partner Success teams to support product launches, co-marketing initiatives, and expansion programs Surface partner feedback and insights to internal stakeholders to help shape roadmap priorities and go-to-market strategy