Evening Hotel Guest Services Agent
choice hotelsMt Juliet (TN)
About the role
Comfort Suites - Immediate Hiring for Hotel Guest Services AgentAre you passionate about providing exceptional customer service and ensuring guests have a memorable stay? Comfort Suites Mt. Juliet, a GOLD award-winning hotel and a franchisee of Choice Hotels International, is seeking a highly skilled Hotel Guest Services Agent to join our loving team. As a part of our family, you will play a crucial role in welcoming guests, managing their information, and ensuring their stay is delightful.
Responsibilities:
- Ensure accuracy of hotel guest account information through general bookkeeping
- Handle customer complaints effectively
- Coordinate with housekeeping to prepare guest rooms
- Manage room bookings, answer inquiries, and provide information about available rooms and amenities
- Welcome, check-in, and check out guests, distribute keys, and record credit card information
Qualifications:
- 1 year of experience in hospitality preferred
- Proficient in Microsoft Office and reservation systems preferred
- High school diploma or equivalent preferred
- Strong communication, time management, and customer service skills
Location:
Comfort Suites Mt. Juliet 600 Red Ink Dr, Mt. Juliet, TN 37122, USAIf you are a motivated individual with a passion for delivering excellent guest experiences, join us at Comfort Suites Mt. Juliet and enjoy employee discounts, paid training, and the opportunity to enhance your hospitality skills. Apply now to be part of our dynamic team! Work schedule8 hour shift Weekend availability Night shift OtherHolidaysBenefitsEmployee discount Paid training
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