Incident Command Lead, Digital Gaming
mohegan sunBel Air (MD)
About the role
Mohegan Sun in Uncasville, CT seeks a Support Manager to design and operate the incident management function for the Digital Gaming division. You will build a centralized model to triage, escalate, and resolve technical and player-impacting issues across sportsbook, casino, payments, and other systems.
Responsibilities include leading incident response, coordinating cross-functional war rooms, defining SLAs, and reporting on incident metrics.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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