Customer Service Representative

Posted 2 days ago

wastequipMount Sterling (KY)

Customer Service Representatives Solid Waste Collection

SENIORITY

Junior

SALARY

$22.00 - $28.00 per hour

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About the role

Customer Service Representative (CSR) Wastequip is looking to hire a Customer Service Representative (CSR) to our Mount Sterling, KY team. The Customer Service Specialist plays a crucial role in fostering positive customer relationships and ensuring seamless order management for the Wastebuilt division. Serving as the primary point of contact for customers, this role partners closely with the sales team to exceed customer expectations. The Customer Service Representative is responsible for product support, order management, and representing the company in a professional manner to build and maintain strong, long-term customer relations.

Pay range: $22- $28/hrKey Responsibilities:

Respond promptly and effectively to all customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates. Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions. Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system. Maintain and update records for active orders, posting changes and managing scheduling adjustments. Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials. Obtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details. Provide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed. Assist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds. Resolve product or service issues by addressing customer complaints, determining the root cause, and identifying solutions, while documenting all cases in Salesforce. Perform additional job-related duties as assigned to support customer satisfaction and team goals.

Requirements

Education and Experience:

High school or equivalent required.
Completion of an associate degree is preferred.2-3 years of previous sales/customer service experience is strongly preferred.
Experience with Microsoft Office products and ERP systems.
Other Knowledge, Skills or Abilities Required
Must be able to maintain accurate records and perform basic mathematical operations.
Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
Must be mechanically inclined.
Must have excellent written and oral communication skills.
Must be able to multi-task and function effectively in a shared office/call center setting.
Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
Must be able to assist in the warehouse from time to time.
Favorable Knowledge, Skills or Abilities
Experience in the garbage truck/garbage industry
BehaviorsDetail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group

Company Benefits:

2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans
Prescription (Rx) Insurance
Health Savings Account (HSA)2 Dental Plan Options - Base Dental and Buy-Up Dental PlansVision Insurance
Flexible Spending Accounts (FSA's)
Health Care FSADependent Care FSACompany Paid Base Life InsuranceCompany Paid Accident, Death & Dismemberment InsuranceCompany Paid Business Travel Accident InsuranceCompany Paid Disability Insurance
Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance 401(K) Retirement Plan with 50% Company Match
Voluntary Pet Insurance
Vacation and Personal/Sick TimePaid Grandparent LeavePaid Bonding Leave
Adoption Assistance
Education Assistance (Tuition Reimbursement)
About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly. While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing building a brighter future for all.

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