Customer Correspondence Specialist (onsite Grand Rapids, MI)

Customer Correspondence SpecialistThe Customer Correspondence Specialist will support the team with a wide range of activities related to correspondence management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include:Prepare customer correspondencesPerforming quality assurance of collection correspondence(s)Establishing and maintaining relationships and communications with Firm personnelPosition Requirement:Associates or Bachelor's degree in business, legal, or similar field.Demonstrated analytical and problem-solving skillsEffective written and verbal communication skills; communicating complex issues to internal and external audiencesExcellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, and Outlook)Able to support team members and move between assignments as needed to meet business objectives.Highly dependable individuals with exceptional attention to detailWhy Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:Competitive compensationHealth, dental, and vision benefits after 90 days401k retirement plan after 6 months of servicePaid holidays and generous time offFirm provided life and disability insuranceEmployee Assistance Program to help navigate life's challenges