Guest Relations Associate

Posted 3 days ago

jose andres groupNew York (NY)

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Full-Service Restaurants

SENIORITY

Junior

SALARY

$22.00 - $25.00 per hour

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About the role

Job Description

Job Title: Guest Relations Associate

Reports To: Guest Relations Supervisor

Department: Operations - FOH

Employment Type: Hourly, Non-Exempt

Salary Range: $22.00 - $25.00 per hour, based on experience

About José Andrés GroupJosé Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary: The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.

Key Responsibilities:

To be an agent of hospitality and seek every opportunity to help guests have a positive experience
Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
Ensure that guest information is accurate, up to date and recorded properly.
Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
Liaise between guests and with host and management teams in person, via phone and Open Table.
Route large group reservations and event requests to appropriate team members to follow upProvide guests with information about restaurant concepts and special menus or events.
Proactively offer alternatives in order to capture business.
Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Requirements:

1-2 years of applicable experience.
Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
Must have problem-solving abilities, be self-motivated, and be organized.
This position will spend most of the time seated at a desk.
Must be able to sit and exert well-paced mobility for up to 8 hours in length.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
Requires manual dexterity to use and operate all necessary equipment.
In Return, We Offer YouCompetitive compensation and performance-based bonus opportunities
Comprehensive health & wellness benefits
Retirement savings plans
Employee dining discounts
Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

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