Door Access Systems Specialist

Job DescriptionKEY RESPONSIBILITIES: Responsible for granting, removing, and troubleshooting of the electronic door access systems via system interfaceWorks closely with the Campus Services Customer Service Center for elevated door access concernsSupports the department in generating user access lists and lock access logs upon request from department heads, deans, chairs and/or designeesProvides support for annual audit on door access privileges as assignedAssists in the development and maintenance of door access standards, policies and proceduresAssists with system and data updates, door access system upgrades and other designated door access systems projectsRequired QualificationsEducational Requirements Technical or Associates degree from an accredited institution of higher education or associated institution in related field or an equivalent combination of relevant education and/or experience Required Experience One (1) year related experiencePreferred QualificationsPreferred Experience Previous higher education experience Customer service experience Previous experience with IT help desk or customer service support Previous experience with electronic access systems Educational Requirements An undergraduate or advanced degree from an accredited institution of higher education in a related fieldKnowledge, Skills, & AbilitiesABILITIES Able to handle multiple tasks or projects at one time meeting assigned deadlines KNOWLEDGE Experience with one or more electronic access control systems, particular experience with SALTO System, Onity Integra and Lenel OnGuard are preferred SKILLS Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone etiquetteUSG Core ValuesThe University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. Equal Employment OpportunityKennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information: This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position does not travel. Background CheckStandard Enhanced Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.