Network Voice Consultant

Posted 14 days ago

yochanaFrisco (TX)

SENIORITY

Senior

About the role

Job TitleSME Experience: Technical Certification:

CCVP with at least 10 to 15 years of experience.
Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x.
Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
Good understanding of Unity Connection Voice mail services.
Good understanding of VoIP, MGCP, H.323 and SIP services.
Good communication skills.
Open for 24x7 availability.
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Expert level experience in handling Cisco IP telephony Network Infrastructure.
Independently resolve tickets within SLA.Adheres to standard operating procedures / work instructions.
Follow the escalation process.
Follow the shift hand-over process.
Update worklogs.
Update the knowledge base.
Technically upgrade across versions of environment when required.
Ticket Monitoring.
On-call support.
Opening Bridge Call.
Key Technologies:
CUCM & Unity connection 8.x and 9.x.
SIP, MGCP and H.323 gateways.
UCCX 8.0 and 9.0 for IMAC's.
Basic scripting knowledge of UCCX 8.0 & 9.

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.