Senior Solutions Engineer, Observe
snowflakeBrooklyn (NY)
Senior Solutions Engineer, Observe
Posted today
snowflakeBrooklyn (NY)
SENIORITY
Lead
About the role
Overview:
Senior Solutions Engineer for Observe at Snowflake, a high-growth SaaS observability platform built on the Snowflake AI Data Cloud. You will be the primary technical resource for the Sales team, driving technical closures through demonstrations and POCs. You’ll translate customer needs into compelling proof points, collaborate with product and engineering, and help scale technical sales enablement. This role offers visibility, impact on customer outcomes, and a chance to shape how AI-native observability is sold and adopted.
Responsibilities:
Conduct in-depth technical discovery sessions and deliver tailored product demonstrations Design, scope, and manage technical evaluations and POCs with customers Partner with Account Executives to develop and execute technical sales strategies Provide customer feedback to Product Management and Engineering on capabilities and market needs Develop and maintain technical sales collateral, demo environments, and best practice guides; deliver training to Sales Travel to client sites and industry events as required
Key requirements:
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience 5+ years of experience as a Sales Engineer or Solutions Architect in software Deep understanding of modern observability concepts (metrics, logging, tracing) and tools (Prometheus, OpenTelemetry, Grafana, ELK Stack) Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP) Strong verbal and written communication skills for technical and non-technical audiences strong presentation and storytelling abilities customer-focused mindset collaboration with cross-functional teams Prometheus OpenTelemetry Grafana
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