Remote Workforce Analyst Call Center Optimization

Posted 5 days ago

leidosNew York (NY)

Management Analysts Temporary Help Services

SENIORITY

Mid

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About the role

Leidos Health and Services Sector is seeking a Workforce Analyst to work remotely. You will monitor call and chat queues, analyze data, and deliver insights to optimize staffing, forecasting, and service levels for the Military OneSource program. Responsibilities include developing reports, coordinating with Supervisors, and identifying gaps to maintain continuity and performance. Requires a Bachelor's degree or equivalent experience, 3+ years in call center staffing, and strong Excel skills.

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