Sr. Client Manager
arthur j gallagherAkron (OH)
About the role
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
We're looking for a Senior Client Manager to join our team. You'll play a key role in delivering exceptional service to our clients and helping them protect what matters most. This is a chance to make a real impact by building strong relationships, solving problems, and driving results.
How you'll make an impact:
Manage a portfolio of client accounts, ensuring their needs are met with care and precision.
Build and strengthen relationships with clients, becoming their trusted advisor.
Lead the renewal process to deliver tailored solutions that exceed expectations.
Collaborate with our production team to secure existing business and grow new opportunities.
Balance priorities, meet deadlines, and deliver high-quality service every time.
About YouRequired: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.1+ years supervisory experience.
Appropriate licensing as required.
Preferred:
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- Behaviors: Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills. Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.#LI-TW2 #Hybrid Compensation and benefits
- At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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