Technical Customer Success Manager

Posted 3 days ago

virtual vocationsDenver (CO)

Computer Systems AnalystsComputer Systems Design Services

SENIORITY

Senior

About the role

Working remotely, the full-time Technical Customer Success Manager will ensure customers effectively adopt the IoT platform, increase operational safety and efficiency, and drive business transformation through strategic engagements while collaborating across various internal teams. Key responsibilities Drive customer success by understanding their unique challenges and customizing the platform to meet their needs Lead product consultation workshops and value check-ins to recommend workflow changes and maximize product utilization Influence internal roadmaps and collaborate with cross-functional teams to address customer initiatives and technical issues Required qualifications 3 - 5+ years of experience in a technical customer success, account management, or related role, preferably in Enterprise SaaS Experience supporting or working with technical products, demonstrating strong problem-solving skills Proven ability to build trust and communicate effectively with diverse stakeholders Bachelor's degree from a 4-year institution Strong priority management and high emotional intelligence in a fast-paced environment

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