Senior Call Center Customer Service Manager

Posted 9 days ago

morgan white groupCoral Gables (FL)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

About the role

Morgan White Group in Miami, FL seeks a Customer Service Manager to oversee a busy call center, supervise the CS Specialists, and ensure smooth operations in alignment with department policies. The role is exempt and salaried, reporting to the VP of MWG- Administrators TPA Division, located at a MWG Call Center in Miami, with responsibilities spanning staffing, training, and performance management. #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.