Executive Program Director, Federal Contact Center

Posted yesterday

peckhamPhoenix (AZ)

Project Management SpecialistsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

About the role

Peckham, Inc. in Phoenix, AZ seeks a Program Director to lead a large federal customer contact center program, owning end-to-end performance for 1,000+ employees across multiple sites. You will drive customer satisfaction, financial stewardship, compliance, and strategic growth. You will serve as the executive liaison with federal customers and internal leaders, guiding strategic planning, workforce strategy, risk management, and continuous improvement to deliver exceptional service and contract #J-18808-Ljbffr

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