Head of Retail Banking & Member Experience

Posted yesterday

fort bragg federal credit unionFayetteville (NC)

First-Line Supervisors of Retail Sales Workers Credit Unions

SENIORITY

Manager

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About the role

Fort Bragg Federal Credit Union seeks a seasoned executive to lead Member Services and retail operations, delivering outstanding service, coaching teams, and driving revenue while ensuring regulatory compliance. The role collaborates across the executive team to enhance products, streamline processes, and strengthen member relationships across all branches. You will guide staff development, oversee lending activities, and champion programs that improve service levels and community engagement.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.