Quality Monitoring Specialist

Posted yesterday

virtual vocationsDenver (CO)

Quality Control AnalystsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

The remote Quality Monitoring Specialist I will monitor and review call center operations, score calls according to company policies, identify training needs, and participate in call scoring calibration sessions on a part-time basis. Key responsibilities Research, identify, and monitor an assigned volume of calls Provide trend data to management through call monitoring Assist in designing call monitoring formats and quality standards Required qualifications Associate degree in business, finance, communication, compliance, or 2 years of relevant experience in audit, compliance, or call center management Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer) Ability to effectively present information to various stakeholders Strong capability to interpret and follow written, oral, or diagram instructions

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.