Production Support Lead - JAVA/SQL/AWS
ntt dataBrighton (MA)
About the role
At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
Req ID:
57279POSITION OVERVIEW Manage the Incident Management, Problem Management, Release/Deployment, Capacity/Availability Management, Change/Configuration Management process effectively. Manage Application Monitoring, Production Governance, operational readiness activities. Provide performance improvement and optimization measures Operational guidelines, standards, policies and procedures, Solve production down situations under tight SLA deadlines. Participating in discussions on production support aspects with IT stake holders. Provide technical direction/mentoring for production support team regarding batch jobs/cycles and troubleshooting issues. Provide regular status reports to management on application status and other metrics. Coordinate escalation and resolution of major service issues and handle/manage emergency incident management process and communication management at all levels, key stake holders and prod support teams. Report promptly to management and key stake holders regarding critical outages until resolution. Monitor/track all implementation issues and generate short-term resolution, as well as long term preventive measures. Participate in design discussions and provide innovative solutions. QUALIFICATIONS8+ years of strong experience working with Java/J2EEResource must be having experience or needs to be willing to work in Production environment 5+ Experience in AWS environment 5+ years of experience with SQLVery Strong communication skills. Ability to work with the users Thorough understanding of the SDLC: planning, analysis, design, coding, testing, problem resolution
Education:
Bachelor in Technology – Computer Science This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment. Posting Date: Department: -
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