Senior Director, Enterprise AI Customer Success

Posted 2 days ago

genesysRaleigh (NC)

Customer Service Representatives Computer Systems Design Services

SENIORITY

Manager

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About the role

Genesys, a leader in AI-powered customer experience, seeks a Customer Success Director to drive enterprise value and long-term partnerships across a global portfolio. You will guide executive stakeholders, align cross-functional teams, and shape strategies to deliver measurable business impact and sustained revenue growth. You will partner with Sales, Professional Services, Renewals, and Onboarding to ensure seamless lifecycle execution, while leveraging your deep CX/SaaS expertise to expand

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.