Job Description
Department: Treasury
Schedule: Full time Monday - Friday
Pay: $17.35 per hour + Incentives
Overview:
The Treasury Support Ticket Specialist will work with other Conservice team members to provide bank-related support for utility payment discrepancies. This includes reconciling some payment that have cleared the bank using Excel docs and Bank Portals as well as answering any questions or concerns that other Conservice team members may have. Success in this position will be measured by data completion accuracy, timely response to other team members, and the team members' attitude while completing assigned tasks.
Responsibilities:
Analyze all payments that clear the bank and credit cards for Single Family, Multi-Family, Student Housing, Wyse and Commercial accounts
Organize payments according to those paid online and those paid with checks in an Excel
Find and fix errors on account numbers and reference numbers within company software
Work with providers on occasion to solve any issues regarding accounts
Most time spent clearing payments, fixing double payments, and addressing old payments
Assist with obtaining proof of payment for other teams within Conservice when needed
Work with various teams to recover funds for proactive payments made by Conservice on behalf of clients
Other duties as assigned
Requirements
Qualifications: Capacity to recognize numerical discrepancies contained with data
Intermediate skill in Microsoft Excel, Microsoft Outlook, and Google Drive
Familiarity with internet browsing and website navigation
Capability to quickly learn and adapt to new computer software
Ability to organize and prioritize workload so the most important tasks are completed first
Skill in clearly communicating both verbally and in writing using a variety of methods
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.
