Travel Sales Advisor

Essential Functions: SalesOwns the relationship with the member from beginning to end of each travel related transaction. Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business. Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.

Member Experience: Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences. Stays current with world events and latest travel industry developments and trends to provide relevant information to members. Investigates and responds to travel-related member questions/complaints, and recommends solutions. Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.

Operational Support & Compliance: Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements. Handles ticketing for air, hotel, car, and rail, along with primary member servicing. Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions. Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings. Knowledge/Skills/Abilities Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferredGDS experience preferred (Apollo/Galileo/Travelport) Strong consultative selling skills with the ability to listen to members' needs Self-motivated sales drive and documented sales success Detailed knowledge of travel products Knowledge of worldwide geography, the ability to read and interpret maps and brochures Ability to identify customer needs and recommend solutions Application of good judgment and decision making Ability to work efficiently both independently and as part of a team Bilingual communication skills are a plusEDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSESMinimum Qualifications High school diploma or equivalent 3+ years of general sales experience

Preferred Qualifications: 3+ years of recent experience selling international and domestic travel services Work Environment/Physical Requirements This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.#LI-YV1This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.