Dispatch/ Call Center

About Us: My Little Helper & Co LLC is a leading provider of non-emergency medical transportation services, dedicated to ensuring safe, reliable, and comfortable transportation solutions for individuals in need. We specialize in serving elderly and disabled communities, offering customized transport solutions that cater to their specific needs. Mission Statement: Our mission is to provide top-tier, compassionate transportation services that enhance the quality of life for our clients. We strive to ensure that everyone has access to reliable and comfortable transportation, facilitating better healthcare and social engagement. Vision Statement: To be the foremost provider of non-emergency medical transportation services in the Charlotte Metro area and beyond, known for our reliability, safety, and exceptional customer service. Services Offered: Non-Emergency Medical Transportation Wheelchair and Stretcher Transportation Transportation for Medical Appointments, Dialysis, Physical Therapy, and more Specialized Transport for Elderly and Disabled Individuals On-Demand and Scheduled Rides Coordination with Healthcare Providers for Seamless Service Company Culture: We foster a culture of respect, empathy, and dedication to service. Our team is committed to continuous improvement, professional growth, and delivering exceptional service to our clients. We believe in teamwork, transparency, and the importance of maintaining a supportive and inclusive work environment.

Job Description Position Summary: A Logistics Navigator coordinates and schedules transportation services, ensuring smooth communication between clients and drivers while maintaining high-quality customer service.

Key Responsibilities: Manage incoming and outgoing calls for service requests. Schedule and dispatch drivers effectively, optimizing routes. Communicate real-time updates and changes to drivers and clients. Monitor and address issues, ensuring timely resolutions. Maintain accurate logs of service calls, schedules, and incidents. Provide exceptional customer service and resolve client concerns. Collaborate with team members to ensure operational efficiency. Use dispatch software and tools proficiently. Key Cultural Values: Efficiency and innovation. Commitment to exceptional customer service. Adaptability and accountability.

Requirements Qualifications: High school diploma or GED; associate degree preferred. Proficiency in dispatch or CRM software. Strong organizational and multitasking skills. Excellent communication and problem-solving abilities. Ability to remain calm under pressure.

Benefits Why Join Us? Competitive pay at $18.00 per hour. Flexible scheduling with part-time, full-time, and weekend positions available. The opportunity to make a meaningful impact on your community. Regular training to enhance skills and ensure safety standards. Work in a supportive, team-oriented environment.