EMERGENCY CALLTAKER
medstar ambulanceClinton Township (MI)
About the role
Job Description:
PAID ON THE JOB TRAINING EMS Call Takers & Dispatchers – Be the First Link in the Chain of Saving Lives! At Medstar, saving lives and providing care starts the second the phone rings. Our Call Takers are the first voice people hear when they're facing their worst moments—calmly gathering vital details, reassuring callers, working with clinical partners, and setting lifesaving help in motion. Right beside them, our Dispatchers are the nerve center of operations—coordinating vehicles, tracking crews, and relaying every crucial detail so EMTs and Paramedics arrive ready to act. This is where split-second decisions matter. This is where you make a difference.
What You'll Do:
Call TakersAnswer emergency and non-emergency calls, collect critical information, guide callers through immediate steps, and ensure crews get the right details fast.
Dispatchers:
Monitor and direct units in real time, maintain optimal coverage across our service area, and keep teams connected and informed on the move.
Why Join Us:
- Be on the front line of emergency care without riding in the ambulance.
- Work with a tight-knit, mission-driven team who has your back.
- Receive comprehensive training so you can handle any call with confidence.
- Know that every shift, every call, every decision matters
- We're Looking ForClear, confident communicators who can stay calm under pressure.
- Quick thinkers with strong attention to detail.
- Team players who take pride in being the backbone of the EMS system
- Join the team that answers the call—literally. Apply today and be the voice, the brain, and the steady hand behind every patient we serve.
- If you are ambitious, motivated, positive, and energetic, we want you to join our Communication Center. At Medstar, we take pride in our core values:
Quality of Service:
- CompassionTeamworkIntegrityQualifications Previous call center or dispatch experience preferred.
- High School diploma required. Must possess strong communication skills, both verbally and written.
- Must have the ability to work and multi-task in a stressful environment.
- Able to work as a team as well as independently.
- Testing is required to measure the following skills
- Must possess strong typing skills.
- Must exhibit strong problem solving and critical thinking skills.
Medstar Ambulance Michigan is an EEO employer - M/F/Vets/Disabled
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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