ELIGIBILITY AND SUPPORT MANAGER

ELIGIBILITY AND SUPPORT MANAGERThe Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The HIV/AIDS Services Administration (HASA) is the primary mechanism within the Human Resources Administration (HRA) which expedites access to essential benefits such as medical, social, financial, and vocational programs to more than 32,000 individuals living with HIV, as well as 8,000+ affected families. HASA provides intensive case management, rental assistance, emergency and permanent supportive housing, and assistance with applying for public benefits and services including Medicaid, food stamps, and cash assistance. HASA also provides vocational services that prepare clients for employment. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA services include home care and homemaking services, mental health and substance use screening and treatment referrals, transportation assistance, referrals to community-based organizations, SSI or SSD application and appeal. The HIV/AIDS Services Administration (HASA) is recruiting one (1) Principal Administrative Associate III, to function as the Eligibility and Support Manager at HASA's Central Office who will: Under the general direction of the Deputy Director of Eligibility with broad latitude for the exercise of independent initiative and judgment, performs difficult administrative, analytical and supervisory responsibilities overseeing the unit's that comprise Eligibility and Support Services: Eligibility determinations, Error Correction, Control, and Reception/Disbursement & Collection. These units are integral to the initial and continued financial assistance for all HASA clients and their families. Supervise subordinate staff and manages the operations of the Eligibility and Support Services Units, ensuring that units operate in conformity to Federal, State, City and agency mandates. Monitors performance in these areas to ensure that functions are carried out efficiently and effectively. Interprets and initiates the application of Federal, State, City and Agency mandates policies and procedures as it pertains to the reconciliation processes for petty cash and DSS 3575 disbursements to eligible HASA customers; assures that eligibility determinations are consistent with procedural guidelines. Develop error rate parameters contingent with unit specifications and prepares corrective action plans, ensuring that deficiencies are corrected. Action plans may include staff trainings, reassignments or unit modifications, and directives from the Center Director. Monitor workflow, time management and compliance with mandated time frames in affect for eligibility actions that are time sensitive to meet targeted projections for unit and action compliance. Liaisons with HASA Center social staff, Central Administration Units, and Agency staff as required, for issues (special grants allowances, excess rent, etc.) as they relate to the units within the confines of Eligibility and Support Services, to deter duplication of benefits. Compose statistical and administrative reports derived from the outcomes of mandated supervisory procedural audits on cases within the confines of the Eligibility and Support Services units. Develop diverse tracking mechanisms according to unit responsibilities for cases that are under the confines of specialty units or legal processes to ensure timely data entry of benefits and allowances to avoid delays in receiving benefits. Attend administrative staff meetings with the Center Director to report on units under their supervision, brainstorm new initiatives and make projections regarding the impact of new initiatives on these. Hold periodic staff and individual meetings as required with subordinate and unit staff on issues as they occur.