Business Analyst
amiseqSan Jose (CA)
About the role
Strong problem-solving and analytical skills Data-driven mindset and decision-making approach Self-starter with a proactive, accountable, and results-driven attitude Hands-on Salesforce configuration and business analysis experience Position Summary We are seeking an experienced Business Analyst with strong Salesforce Service Cloud expertise to partner with business stakeholders and technology teams in delivering scalable customer service solutions. The ideal candidate will be highly analytical, data-driven, and experienced in gathering requirements, documenting business processes, and supporting Salesforce enhancements within an Agile environment. Required
Qualifications:
8+ years of Business Analyst experience supporting business systems and technology initiatives. Proven experience gathering and documenting requirements and translating them into user stories and acceptance criteria. Hands-on experience with Salesforce Service Cloud or a similar CRM/service management platform. Experience working within Agile environments utilizing Jira. Experience partnering with Development and QA teams throughout the software delivery lifecycle. Strong analytical, problem-solving, communication, and organizational skills. Ability to quickly learn new business processes and systems while working independently in a fast-paced environment. Bachelor's degree in Business, Information Systems, Computer Science, or a related field preferred.
Preferred:
Candidate Attributes Strong understanding of Salesforce Case Management, Service Cloud features, workflows, reporting, and automation. Excellent stakeholder management and communication skills. Detail-oriented with the ability to manage multiple priorities. Results-driven with a proactive approach to problem solving. Comfortable working independently while collaborating across cross-functional teams.
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