Strategic Enterprise Customer Success Director
bounce insightsLondon (KY)
Strategic Enterprise Customer Success Director
Posted yesterday
bounce insightsLondon (KY)
Customer Service RepresentativesAdministrative Management and General Management Consulting Services
SENIORITY
Manager
About the role
Bounce Insights seeks a seasoned Customer Success Director to lead strategic enterprise relationships and scale client outcomes across a global portfolio. You will partner with C-suite and senior insights executives, translating business challenges into actionable research strategies and long-term partnerships. As part of Bounce, you will drive retention and growth, tailor solutions around AI-enabled research, and mentor a high-performing CS team in a fast-growing environment with stock options
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.