NOC Shift Lead: Incident Response & SLA Master
acuativeStrongsville (OH)
NOC Shift Lead: Incident Response & SLA Master
Posted 7 days ago
acuativeStrongsville (OH)
SENIORITY
Senior
About the role
Acuative is seeking a NOC Supervisor to lead the day-to-day operation of our network infrastructure on the assigned shift, ensuring stable and efficient performance and adherence to procedures. You will oversee workload distribution, monitor health dashboards, drive MTTA/MTTR SLAs, coordinate incident response with Tier 3, and coach a team of NOC Analysts and Technicians.
This role requires ITIL knowledge, 24/7 experience, and ability to obtain security clearance; mentoring, reporting, and
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