Switchboard Operator, Healthcare Setting

Posted 2 days ago

north central mental health servicesColumbus (OH)

Switchboard Operators, Including Answering Service All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Junior

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About the role

Job Description: Full-time, non-exempt position providing effective inbound call service to new and existing members, providers and customers through a VoIP system. Transfer incoming calls to extensions, voicemail or cellular devices as necessary. Workweek is Monday-Friday, 8a-5p. No weekends or holidays are required of this position.

PERKS: Professional training and ongoing coaching for career developmentTeam-oriented environmentExcellent Health, Dental and Vision Care coverage optionsEmployer paid Life Insurance, Long-Term Disability and AD&D coverageSupplemental Life purchase options 401(k) Plan with employer contributionsGenerous Paid Vacation, Holidays, Sick and Personal DaysNorth Central is a Federal Loan Forgiveness ParticipantFree parkingReferral bonusWHAT YOU WILL DO:Answer incoming calls from members, providers and customers on VoIP system; Transfer calls successfully to extensions, external numbers or voicemail extensions as recorded in directory; Accurately record information, as applicable; andPerform clinic support duties as needed.

QUALIFICATIONS: High School Graduate, or equivalentAbility to listen and speak courteouslyLiteracy abilitiesSkills with MSOffice software productsAbility to sit 80-90% of a workdayAbility to use a headset or MiTel software program on screen to answer calls and execute call distributionBackground and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA#ZR

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