About the role
Account Resolution Specialist
Job Summary:
We are hiring an Account Resolution Specialist to join a Risk Operations team. This position works directly with customers to resolve past-due accounts, negotiate payment arrangements, and provide solutions to account issues.
Location: Piedmont Triad Parkway, Greensboro NC
Pay Rate: $22/hr
Responsibilities:
Contact customers regarding past-due accounts Negotiate payment arrangements and collect payments Resolve customer account issues Handle difficult conversations professionally Manage customer accounts and follow up on outstanding balances Work with individual owner-operators, large fleets, and construction businesses Navigate multiple systems and manage customer interactions Support the team as the customer portfolio continues to grow
Qualifications:
Strong communication and phone skills Comfortable negotiating with customers Ability to handle difficult conversations Strong organization and time management skills Comfortable working with multiple computer systems Customer service, collections, or account resolution experience preferred Bilingual skills are a plus Recent graduates with relevant customer-facing or phone experience are encouraged to apply Systems Experience with Info Lease, Artiva, Power BI, or Salesforce is a plus, but training will be provided. Schedule & Location
Location: Onsite
Type:
Consultant/Contract Potential opportunity to transition to a full-time position Why Join? Gain experience in account resolution and financial services Work with a variety of customers and businesses Category Code: JN001, JN003#LI-AD1#LI-Onsite Seniority
Level: Associate
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this