Sauna & Steam Customer Support Specialist (Mechanical Focus)

Posted yesterday

bathing brandsWheeling (IL)

Customer Service Representatives Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Mid

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About the role

Customer Support Specialist This is a hands-on customer support role focused on helping customers troubleshoot and complete real-world sauna and steam projects. You'll be working with physical systems such as wiring, plumbing, and installation conditionsnot software or IT systems. Bathing Brandsa national leader in the distribution, installation, and maintenance of sauna and steam environmentsis seeking someone who is mechanically curious, enjoys problem solving, and can confidently guide customers through solutions over the phone and email. You don't need prior sauna or steam experiencewe'll teach you that. What matters most is your ability to understand how things work, ask the right questions, and help customers move forward with confidence. This role is best suited for individuals who enjoy working through real-world challenges and are looking for an opportunity to build specialized knowledge in a growing, hands-on industry.

What You'll Do:

Provide phone and email support to homeowners, contractors, and commercial clients
Troubleshoot sauna and steam equipment, installation conditions, and site-specific challenges
Guide customers step-by-step through practical, real-world solutions
Learn how our products are wired, assembled, plumbed, and installed
Collaborate with internal technical experts to resolve more complex issues
Help maintain Bathing Brands' strong reputation for service and product expertise
You Might Be a Great Fit If You:
Enjoy figuring out how things work and solving problems
Have hands-on experience or interest in mechanical, construction, or repair environments
Like helping people and explaining solutions in a clear, practical way
Are curious, patient, and willing to learn something new
Helpful (Not Required) Backgrounds Include:
Construction or carpentry
Plumbing or electrical workHVAC or mechanical systems
Equipment installation or repair
Technical field service

What You Bring:

Strong communication skills and a customer-first mindset
Mechanical curiosity and a willingness to learn new systems
Ability to think through problems and guide others step-by-step
Attention to detail and ability to stay organized
Comfortable using computers for communication and documentation (Outlook, Microsoft Office)

Benefits:

When you join Bathing Brands, not only do you get to work with some great folks, but you'll enjoy comprehensive benefits, too.
In-office work is required for this position, however a remote hybrid schedule is possible
A caring company culture with a casual, yet professional, work environmentPTO, holidays, and an annual paid community day to spend with a charity of your choice
Company-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insurance
Employee Assistance Program (EAP)
Referral Program 401(k) Retirement Plan with annual company matching funds
Profit Sharing Program with bi-annual payouts
We're not just building bathing productswe're creating intentional experiences. The pace is high, the standards are real, and ownership matters here, so we know this won't be the right fit for everyone.
But if you enjoy figuring things out, helping people solve real-world challenges, and learning something new alongside a driven team, Bathing Brands offers the chance to be part of something meaningfulwork that directly impacts people's health and wellbeing.
If that sounds like you, we'd love to hear from you.

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