Remote Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

team8Long Beach (CA)

Remote Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

Posted today

team8Long Beach (CA)

Computer Network Support Specialists Computer Systems Design Services

SENIORITY

Mid

Apply

About the role

About the Company: Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel. Monogoto’s IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales developers’ requirements. Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.

Job Description:

Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity. Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
Train customers on Monogoto’s backend and API usage to maximize their use of the platform.
Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal.
Provide regular account reviews, monitor network health metrics, and proactively resolve issues.
Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction.
Contribute to Monogoto technical documentation and develop internal tools to better serve our customers.
You’ll support French-speaking customers 30% of the time
Own selective CSM backoffice projects
Technician degree Fluent English, excellent customer-facing and communication skills (verbal and written)
Fluent French (Professional verbal and written) - Mandatory
Ability to manage time efficiently and work with minimal supervision
Create short videos to explain troubleshooting steps
Good Microsoft excel skills
Ability to work efficiently and meet deadlines
Good communication and problem-solving skills
Experience with Zendesk - advantage
Experience with Kibana - advantage
Creating/using API or scripts - Mandatory
Have experience using helpdesk software - advantage
Have experience in IoT or telecommunications industries - advantag
Have experience in creating user guides or tutorial videos - advantage

Preferred Skills: Understanding of cellular network technology and SIM card functionality You’re a great fit if you:

Have 3-5 years in technical support / helpdesk / telecom / IoTCan troubleshoot networking basics (TCP/IP, DNS, VPN)
Love customer interaction and can explain technical concepts clearly
Are fluent in French + English

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.