Dental Operations Manager

Your role: Strategic leadership:

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.
• Team Leadership & Development:
• Hire, train, coach, and develop all employees in the practice with a focus on accountability, ownership, and performance.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset, fostering a culture of continuous improvement.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals.
• Stay well-versed in Imagen University courses to guide team development and actively co-manage enrollments and completions that support practice objectives.
• Patient Experience: Engagement & Marketing
• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools (NexHealth, Liine, Birdeye, Overjet, etc.) to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Monitor marketing performance data and collaborate with the regional and marketing teams to address conversation gaps or access-to-care challenges.
• Lead local marketing initiatives to drive patient growth, engagement, and brand awareness, ensuring alignment with practice operations and readiness.

Responsibilities: The Operations Manager (OM) is a strategic and hands-on leader responsible for driving practice growth through operational excellence and a positive patient experience. In partnership with the Owner Doctor and regional leadership, the OM will lead daily front office operations, manage revenue cycle workflows, and execute strategies to enhance performance across all people in the practice, processes, and profitability. This role requires a dynamic leader who can cultivate a high-performing team, champion patient-centered service, and optimize financial outcomes while aligning with IDP's mission and values.

Preferred Qualifications: Experience managing the full revenue cycle, including insurance claims, collections, and patient billing

Our Mission: At Imagen Dental Partners, we're building a thriving community of technology-driven, patient-focused professionals. Our mission is simple: to elevate dental care through excellence, collaboration, and innovation. We believe success starts with people. That's why we invest heavily in career growth, continuing education, and a supportive culture where top talent can make an impact and grow at an accelerated pace Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve. We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.