Wholesale Lockbox Team Lead (3rd Shift)

Posted 9 days ago

veterans sourcing groupCharlotte (NC)

First-Line Supervisors of Production and Operating Workers Private Mail Centers

SENIORITY

Mid

SALARY

$22.00 per hour

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About the role

Wholesale Lockbox Team Lead (3rd Shift)

Location: Charlotte, NC Pay Rate: $22/hr (W2)

Duration: 3 Months (Possible Extension)

Shift: Third Shift (Night Shift)

Sunday Thursday Hours vary between 8:00 PM 6:00 AM (typically 8-hour shifts) Mandatory overtime as required

Position Summary: We are seeking a Wholesale Lockbox Team Lead to oversee daily lockbox and mailroom operations, ensuring accurate and timely payment processing. This role is responsible for coordinating workflows across mail receipt, extraction, and image capture, while driving productivity, quality, and service level performance in alignment with management goals.

Key Responsibilities:

Coordinate workflow across mailroom, extraction, and scanning operations
Allocate resources to ensure SLA adherence and timely processing
Monitor system activity and escalate issues as needed
Prepare and maintain daily and monthly operational reports
Troubleshoot processing and equipment issues; escalate risks impacting deadlines
Perform quality control checks and ensure compliance with audit standards
Conduct research and perform root cause analysis for discrepancies and client inquiries
Train, coach, and guide team members on processes and quality expectations
Drive process improvements to enhance efficiency and reduce errors
Foster a culture of accountability, collaboration, and engagement

Required Skills:

Ability to manage high-volume, deadline-driven workflows
Strong attention to detail and accuracy
Effective verbal and written communication skills
Problem-solving and root cause analysis abilities
Ability to lead, influence, and guide team members in a fast-paced environment

Qualifications:

High School Diploma (required)
Associate or Bachelor's degree (preferred)25 years of experience in lockbox or remittance operations
Prior leadership or team lead experience (preferred)
Experience with OPEX Falcon (preferred)
Proficiency in Microsoft Office (Excel, Word, Outlook)

Ideal Candidate:

Detail-oriented and process-driven
Strong leadership and coaching mindset
Comfortable working overnight shifts
Able to handle high-pressure, production-based environments
Proactive and solution-oriented
Why Apply?
Opportunity to step into a leadership role in banking operations
Gain experience in high-volume financial processing environments
Potential for extension and long-term opportunities
If you're interested, apply now or reach out for more details!

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