Radiology Customer Service Liaison PRN

Your JobIn this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.Your Job Requirements• High school Diploma or Equivalent requiredYour Job ResponsibilitiesCommunicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitorsAssist with departmental locations, wayfinding, and handling a wide range of inquiriesAssist with patient throughputProvided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possibleAnswers telephones, screens and routes calls to proper locationMaintains a clean work environmentProvides wheelchair assistance as needed when appropriateAbility to multi-task effectivelyHigh attention to detailDemonstrate computer literacyEffectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business informationEscalates issues to the proper person in a timely mannerMaintain supplies and place order for additional supplies as neededOther duties as assignedMethodist Dallas Medical Center is one of North Texas' best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned:Magnet-designated hospital150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023Top 10 Military Friendly Employer, Gold Designation, 2023Top 10 Military Spouse Friendly Employer, 2023Level III Neonatal Intensive Care UnitLiver, kidney, and pancreas transplantation programs