Director of Client Experience
virtual vocationsNew York (NY)
Director of Client Experience
Posted 4 days ago
virtual vocationsNew York (NY)
SENIORITY
Manager
About the role
Leading a team of Client Experience Managers, the full-time remote Director of Client Experience will drive client satisfaction, retention, and revenue growth through effective portfolio management and strategic team leadership.
Key Responsibilities:
Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
Lead initiatives to improve communication of ROI and value metrics to clients, developing standardized frameworks for conveying campaign impact
Monitor client portfolios to ensure satisfaction and retention while driving upsell opportunities and optimizing client acquisition costsRequired QualificationsMinimum 5-7 years of experience in a digital marketing agency with a proven track record in client relationship management
Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
Proven ability to manage and develop high-performing teams
Exceptional ability to present complex information clearly to diverse audiences
Experience with CRM systems and emerging AI technologies in marketing applications
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.