Mail & Document Processor
insight globalBirmingham (AL)
About the role
Mail & Document Processor Insight Global is assisting a client in identifying a Mail & Document Processor for a 6 month contract opportunity. This person will support mail and document processing operations for an insurance company, completing a high volume of tasks daily. This individual will play a critical role in ensuring timely, accurate handling of incoming correspondence, documents, and payments. This role requires strong attention to detail, an understanding of insurance documents, comfort working with multiple communication channels, and the ability to manage sensitive information with accuracy and discretion.
Required Skills & Experience:
- 1+ year experience in an office setting or retail/customer service
- Proficiency with Microsoft Outlook, Excel, and Word
- Ability to stay organized and manage repetitive, process-driven tasks
- Comfortable working with physical mail, digital documents, checks, and using scanners
- Dependable and flexible with scheduling needs (Will work Monday Thursday, 7am start time)
- Comfortable working 32 hours a week
- Ability to learn internal processes quickly during the training period
- Nice to Have Skills & Experience:
- Experience handling insurance documents (UB-04, CSM-1500, EOB)
- General understanding of health insurance or healthcare-related documentation
- Prior experience in mailroom operations, document processing, or administrative support
- Experience working with scanned documents or document management systems
Job Responsibilities:
- Open, sort, and scan all incoming mail received
- Process and route returned mail appropriately
- Input data in Excel for tracking purposes
- Sort and manage incoming faxes and emails
- Handle checks and other payments received through the companys PO BoxEnsure documents are accurately scanned, indexed, and routed to the correct teams
- Maintain organization and accuracy while working with high volumes of correspondence
- Follow established procedures for handling confidential and sensitive information
- Support general administrative tasks related to mail and document processing as needed
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