Grote Mitsubishi - Fort Wayne, IN Grote Mitsubishi is seeking an experienced and motivated call Center Team Lead to help drive our customer experience and sales opportunities This is a hands-on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey. We Offer: • Competitive pay plus performance bonus • Positive team environment • Paid training • Employee vehicle purchase benefits • Health benefits + 401(k) • Paid vacation If you're passionate about helping people succeed and want to join one of the area's fastest-growing dealerships, we want to hear from you!
Responsibilities:
• Lead and develop a team of customer service representatives • Monitor inbound and outbound call activity • Coach team members on phone skills, appointment setting, and follow-up process • Track performance metrics and drive continuous improvement • Work closely with sales management to maximize showroom traffic and sales opportunities • Ensure a professional and positive customer experience Qualifications: • Automotive dealership experience preferred, Ability to thrive in a fast-paced environment, strong communication and organizational skills, ability to coach and develop others, CRM experience Compensation: $20 - $25 hourly• Lead and develop a team of customer service representatives • Monitor inbound and outbound call activity • Coach team members on phone skills, appointment setting, and follow-up process • Track performance metrics and drive continuous improvement • Work closely with sales management to maximize showroom traffic and sales opportunities • Ensure a professional and positive customer experience
