Remote Client Success Lead Adoption & ROI

Posted 6 days ago

service management groupNew York (NY)

Sales Managers Other Management Consulting Services

SENIORITY

Mid

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About the role

SMG is seeking a Client Success Consultant to be the primary client contact, building strong relationships and helping clients achieve measurable value from SMG XM programs. You will blend client partnership, strategy, product expertise, training, and proactive guidance to improve program health, adoption, satisfaction, and ROI. You’ll lead trainings, manage program health, and connect client priorities to SMG capabilities, collaborating with Sales and maintaining Salesforce records.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.