Guest Experience Associate
toca footballFranklin (TN)
About the role
Guest Experience Associate At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to play hard, care deeply, grow together, strive for excellence, and create awesome experiences. Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!):Competitive Pay & On Demand PayPart Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!
Job Highlights
Job Title: Guest Experience Associate
Location: Nashville, TNReport To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing:
- Guest Experience Hero (60%)Greet like a champ, answer like a pro, and make every guest feel like an MVPHandle questions, feedback, and concerns with good vibes and care
- Jump in to fix issues quickly or tag in a teammate
- Work together to keep things flowing and guests happy
- Work in concessions (as needed)
- Operations Guru (30%)Keep the space clean, stocked, and ready for action
- Help with scheduling, check-ins, sign-ups, and events
- Own the front desk like it's your stage
- Admin But Make It Snappy (5%)Waivers, payments, reports = no big deal for you
- Training + Growth (5%)Learn the TOCA way and level up your game
Gain development to keep your career going with TOCATOCA Culture (100%):Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that's our peak time!)Can lift 30+ lbs and move with energy
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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