Front Desk Agent - The Grayson Hotel
think hospitalityMiami (FL)
About the role
Job Description
What You Will Do:
Greet, register, and assign rooms to guests in a friendly and courteous manner.
Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
Keep records of room availability and guests' accounts.
Compute bills, collect payments and make change for guests.
Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
Other duties as assigned.
Skills and Experience NeededPrior customer service experience required.
Ability to utilize hotel software systems effectively.
Friendly and courteous demeaner.
High School diploma or GED.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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