Commercial / Fleet Service Advisor Great Pay + No Weekends + Team You Can Count On!

We're Hiring a Commercial Service Pro and We Take Care Of Our People.If you know how to keep fleet customers happy, technicians productive, and service bays moving this is the place for you.Matthews Motors is a fast-growing commercial truck dealership and upfitter with over 35 years serving fleets, municipalities, and owner-operators across the Southeast. We're looking for a Commercial / Fleet Service Advisor who can manage repair orders from start to finish combining communication, coordination, and accountability to keep trucks on the road and customers coming back.You'll be the front line between our technicians and our clients ensuring jobs are quoted correctly, scheduled efficiently, and completed with precision. If you thrive in a fast-paced shop and take pride in doing things right, you'll fit right in here.What You'll DoOwn the repair process from customer check-in to final delivery and invoicingBuild and maintain strong relationships with commercial and fleet customers through consistent communication and follow-upCreate accurate repair orders, quotes, and cost/time estimates for each jobCoordinate scheduling and technician assignments to maximize shop efficiencyVerify warranty and policy coverage and ensure documentation is completeCommunicate updates clearly to customers and internal teams throughout each repairWork closely with the Parts Department to ensure parts accuracy and timely procurementEnsure on-time delivery of completed repairs with thorough quality checks and customer walkthroughsFollow up post-service to ensure satisfaction and encourage repeat businessWhat We OfferNo Weekends Monday through Friday, 8:00 AM to 5:00 PMCompetitive Pay + Performance Incentives401k Matching (6%) Industry LeadingHealth, Dental, and Vision Insurance with Company ContributionPaid Time Off + HolidaysPaid Training & Career Development OpportunitiesStable, Year-Round Work no seasonal layoffsStrong Team Culture tight-knit, respectful, and built on integrityRequirementsWhat You Bring2+ years of experience as a Service Advisor, Service Writer, or Fleet Coordinator (commercial truck or diesel background preferred)Understanding of fleet operations, preventive maintenance, and DOT requirementsExcellent communication and multitasking skills you can balance priorities without dropping detailsProfessional and positive attitude you take pride in doing the job rightFamiliarity with ERP or DMS systems and digital repair order workflowsA team-first mindset and commitment to taking care of customers and coworkersReady to Join the Team?If you're a customer-driven Service Advisor looking for a better work-life balance and a shop that values professionalism, hit "Apply" or call/text 706-722-3997 to connect directly with our team.Matthews Motors Where Service Meets Reliability.