Service Appointment Coordinator

Posted 8 days ago

conklin automotive groupHutchinson (KS)

Dispatchers, Except Police, Fire, and Ambulance New Car Dealers

SENIORITY

Mid

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About the role

Service Appointment Coordinator Conklin Automotive Group is seeking a dynamic and organized Service Appointment Coordinator to enhance our customer service department. This pivotal role will involve managing the scheduling of service appointments for our clients, ensuring an exceptional experience from the first point of contact through the completion of their service needs. You will be responsible for liaising between customers and service technicians, providing clear communication, and making sure that all appointments are handled efficiently. If you possess a passion for customer service and thrive in a busy environment, we want to hear from you!

Key Responsibilities:

Handle incoming calls and emails to schedule service appointments
Provide detailed information about service options and availability
Follow up with customers to confirm appointments and address any questions
Coordinate with service staff to manage scheduling effectively
Maintain an organized appointment calendar and customer records
Address customer concerns and resolve issues in a timely manner
Utilize dealership management systems for tracking and reporting

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