Role overview:
A mid-level User Experience Researcher position embedded within an Experience Design team that supports a connected sports platform spanning commerce, collectibles, and gaming. The researcher will champion the voice of the customer across product, design, and engineering, driving user-centered decisions through a blend of evaluative and discovery work at scale.
Responsibilities:
Support the senior manager of UX research in the daily operations of the research program. Triage stakeholder research intake requests and convert them into structured, prioritized study plans. Plan and execute evaluative research for new and existing features as well as discovery work for the future roadmap. Run qualitative customer interviews and set up unmoderated usability tests, while also designing and analyzing quantitative surveys. Collect and report longitudinal experience health metrics such as NPS and CSAT.Synthesize insights from multiple primary and secondary sources and present them clearly to product, design, engineering, marketing, commercial, and leadership audiences. Manage end‐to‐end research operations including participant recruiting, scheduling, tooling selection, and process documentation.
Requirements:
2–4 years of experience in UX research, usability testing, or a closely related field. Foundational knowledge of user-centered design principles and mixed‐method research. Familiarity with research tools such as unmoderated testing platforms, survey software, transcription apps, and basic video editing. Practical experience integrating AI into research workflows, from planning through synthesis and reporting. Strong written and verbal communication skills, with confidence presenting findings to non‐research stakeholders. Demonstrated ability to manage multiple concurrent research projects in a fast‐paced product environment.
Nice to have:
Strong quantitative research and survey design skills, including data analysis. Academic or professional background in human‐computer interaction or UX design. Experience working in an agile product development setting. Benefits and work setup Join a growing research team that emphasizes collaboration, curiosity, and measurable impact. Opportunity to shape experiences used by a very large global audience of sports fans. Full‐time role with base pay plus bonus. Listed salary range is approximately $117,000–$170,000 USD, with figures varying by geographic zone.
